Brickture Support
Fastest way to get help: email
support@takgio.com.
A real person (the developer) reads every message, usually within a day.
When you write, include if you can
- Your phone model and whether you're on iPhone or Android.
- What you did, what you expected, and what happened instead.
- For a build that came out odd: the build's label from your history (e.g. "Build 7/16 9:23 AM") — it helps us find the details.
Quick answers
- Builds take about 90 seconds — the progress screen is honest, not stuck. If it runs far past that, check your connection and try again; the photo is not charged twice.
- Best results: chunky, self-contained objects (vehicles, appliances, street objects, mugs) — crop tight to the subject. People, pets, and thin/wiry things don't survive brick physics at this size.
- Colors look off? Try a tighter crop and even lighting — strong color casts in the photo carry into the bricks.
- Photos & privacy: no account, no tracking; see the privacy policy. Want a build's data deleted? Email us its label.
Delete my data
You can delete your account yourself, in the app: Account → Delete account. That erases your email address, your profile picture and your sign-in identities, signs you out everywhere, and clears the delivery details and order history stored on your phone. Your past builds stay in the shared build history, no longer connected to you.
To have anything else removed — a particular photo and build, or a kit order and the address on it — email us with the subject "delete" and tell us roughly when you used the app, plus any build labels, and we will clear the server side. Deleting the app removes everything stored on your phone.